Let’s say you pull into one of those quick lube places to get an oil change. You’re not really paying attention, so you do not realize that your spouse was in there a few weeks earlier, and had gotten the oil changed. The attendant knows this (they pull up the vehicle data from the license plate or they check the little sticker, it’s been just a few hundred miles) but they say nothing – simply change the oil and send you on your way.
Would you be pissed off? I suspect the answer is yes.
Happened to my employer this week. I’ve been doing their exit sign and emergency exit testing for a few years now – a monthly quick test (push the button, works for 30 seconds, pass / fail) as well as a more involved annual test (kill the building power for 90 minutes and make sure the lighting batteries hold up). I replace the batteries and/or lighting units as needed. I last did the big annual test in July 2018, and dutifully punched out the little official stickers that I purchased to make it all official.
This week, I noticed that one of those big industrial service companies was in to inspect the fire extinguishers, and somehow convinced the facility manager that she needed an annual electrical inspection (they may have actually sold her under-coating and floor mats while they were at it). So all of my little stickers were removed, replaced with theirs, even though the stickers clearly indicated that an annual test had been done in July 2018, two months prior.
Unethical = check. Sleazy = check. And to add insult to injury, there is no way in hell they did a full 90 minute “annual test” in the time they were on site – I suspect they did a quick push-button test. Potential criminal liability there. The funny thing is, the only reason I noticed was that they slapped the stickers on the front panel of the devices (rather than discretely along the side where my stickers were) so I spotted them as soon as I walked into the facility. So add “sloppy and lazy” to the descriptors.
We’ll be going back to them once the invoice comes in to get the charges reversed. And if that is ineffective, we’ll be sending a letter of complaint to the town fire inspector, as well as the state dept of consumer protection.